Real estate agencies in Sydney and Australia-wide
IT Support for Real Estate Agents
Email, phones and client records that work from the office, the car and the open home
Digitek IT looks after Microsoft 365, email security, devices and backups for real estate agencies, so your agents and property managers can work from anywhere without putting client information at risk.
When an agent cannot get into their email before an auction or a new property manager starts on Monday, your office calls one number, and we respond within the times set out in your agreement, from 1 hour for critical problems.
Or call 02 4504 8643
From the front desk to the field
The parts of your agency we look after every day.
- Microsoft 365 email for every agent and property manager
- Laptops, phones and tablets managed and secured
- Email records set up so your emails reach the inbox
- New starters set up with multi-factor authentication
- Access removed on the day someone leaves
- Backups of your email and files
Some of the businesses we work with
Real Estate IT Support
IT support for agents who are rarely at their desk
Your agents work from the car, open homes and their phones, and your property managers spend most of the day in email. When email stops working or a phone goes missing, the work stops with it.
Digitek looks after the setup behind your agency, from Microsoft 365 and email security to the laptops and phones your team uses every day, on both Windows and Apple.
Real estate IT support is worth a look if
- Your emails to vendors and tenants are landing in junk folders
- Agents use personal phones and laptops for work email
- New agents wait days for their accounts and logins
- Passwords are shared in a spreadsheet or on sticky notes
- Nobody is sure what happens to an agent's email when they leave
Every agent should be able to work securely from anywhere, and every client record should stay with the agency when someone moves on.
What's Included
What real estate IT support includes
Your setup is built around the number of agents and property managers, how many offices you run and the devices your team prefers. These are the services real estate agencies most often need.
Microsoft 365 and email
Email, Teams and OneDrive are set up for every agent and property manager, including moving your existing mailboxes across to Microsoft 365.
Email deliverability
We set up SPF, DKIM and DMARC on your domain, so your emails to vendors, buyers and tenants are trusted by their mail servers and are less likely to land in junk.
Phones, laptops and tablets
Devices are enrolled in management with security policies, so a lost phone can be locked or wiped and client information stays protected.
Email and cyber security
Email filtering, multi-factor authentication and staff training help your team spot fake invoices and changed bank detail emails before any money moves.
New starters and leavers
New agents get their accounts, email, Teams and a 1Password vault set up with multi-factor authentication, and access is removed on the day someone leaves.
Backup and recovery
Your Microsoft 365 email and files are backed up separately, so a deleted mailbox or a ransomware attack does not mean lost client history.
Email Security
Protecting your agency from payment redirection scams
Real estate offices send and receive emails about deposits, rent and settlement payments every day, which makes their inboxes a common target for scammers.
A typical scam is a fake email that looks like it comes from your agency and asks a buyer, tenant or vendor to pay into a new bank account. It often arrives after a staff email account has been compromised, so it can look genuine.
We put protections in place on your email and accounts, and we train your team to recognise these emails, so a fake request can be stopped before anyone acts on it.
What we put in place
- SPF, DKIM and DMARC on your domain
- Email filtering for phishing and fake invoices
- Multi-factor authentication on every account
- 1Password for shared and personal passwords
- Security awareness training for agents and staff
- Managed devices that can be locked if lost
Why Digitek
Why real estate agencies choose Digitek
When an agent cannot get into their email, a buyer or vendor is left waiting. Every agreement sets out how quickly we respond, based on how serious the problem is.
Windows and Apple supported
Many agents work on a Mac and an iPhone while the office runs Windows, so we support both and apply the same security to each.
One standard setup for every agent
Every new starter gets the same accounts, security and device settings, so your setup stays consistent as your team changes.
Plain English for principals and office managers
We explain what we are doing and why, so you can make decisions about your IT without needing a technical background.
Price agreed up front, no lock-in
We agree the monthly price and what it covers before any work starts, and agreements are month to month with 30 days notice.
Our response times
Critical
1 hour
High
2 hours
Medium
4 hours
Low
8 hours
Business hours, Monday to Friday, 8:30am to 5pm.
How It Works
Moving your agency to Digitek
01
We start with a conversation
We talk through your offices, how your agents and property managers work, and what keeps going wrong with email and devices.
02
You get a clear price
We review your Microsoft 365, email setup, devices and backups, then give you a monthly price and a plan before any work starts.
03
We manage the switch
We take over from your current provider, move mailboxes where needed and schedule larger changes outside business hours where possible.
04
We look after it every day
Your systems are monitored and updated, backups are checked, and your team has one number to call when something stops working.
Where We Work
Supporting real estate agencies in Sydney and beyond
Digitek IT is based in Western Sydney, with on-site support for agencies in Penrith, Parramatta and the surrounding suburbs. Agencies in Melbourne, Newcastle and other cities are supported remotely, which is how most day-to-day problems are fixed anyway.
Our Reviews
What our clients say
Questions
Real estate IT support: common questions
How much does IT support cost for a real estate agency?
IT support is priced per user, per month, based on the number of agents and staff you need supported and the security your agency needs. A one-off setup cost may apply when we first take over your Microsoft 365 and devices, and we confirm it with you up front. You get a clear price in writing before any work starts.
Can you support agents who use a Mac and iPhone?
Yes. We support Windows and Apple devices, so agents can keep the laptop and phone they prefer while still following your agency’s security settings.
Why are our emails going to junk?
This is usually caused by missing or incorrect SPF, DKIM and DMARC records on your domain. We check your setup and fix the records, so the mail servers receiving your emails can trust they really came from your agency.
Can you move our email to Microsoft 365?
Yes. We move existing mailboxes to Microsoft 365, set up Teams and OneDrive, and schedule the move to keep disruption to your agents as low as possible.
What happens to an agent's email when they leave?
We remove their access on the day they leave and keep their mailbox and files with the agency, so client history and listing conversations are not lost.
How do you protect us from fake bank detail emails?
We set up email authentication, filtering and multi-factor authentication, and train your team to recognise payment redirection emails. No technology stops every scam, so we also help you put a simple check in place, such as phoning to confirm any change to bank details.
How quickly do you respond when something goes wrong?
Response times are set out in your agreement. We respond to critical problems within 1 hour, high priority problems within 2 hours, medium within 4 hours and low within 8 hours, during business hours of 8:30am to 5pm, Monday to Friday.
Do you support real estate agencies outside Sydney?
Yes. We are based in Western Sydney and support agencies in Melbourne, Newcastle and other cities remotely, which is how most day-to-day problems are fixed anyway.
Ready for IT that keeps up with your agents?
Tell us about your offices, your team and what keeps going wrong. We will give you a clear monthly price, and there is no lock-in contract.
Or call 02 4504 8643