For businesses with 1 to 30 staff
IT support and cyber security for Western Sydney businesses
We look after the technology your business runs on, from computers and Microsoft 365 to cyber security and backups. When something goes wrong, we answer, with response times written into every agreement.
- Five-star rated on Google
- No lock-in contracts
- Windows and Apple devices
Critical issues
Response within 1 hour
Written into your agreement
- Response times in writing
- Price agreed before work starts
- Month to month, 30 days notice
- Remote and on-site support
Everything your business runs on
One team for everyday support, security and the cloud, so nothing falls between two providers and nobody points the finger.
Support
Everyday help for your team, and the monitoring that stops the same problems coming back.
Security
Practical protection that fits a small business, explained in plain language.
Cloud
Microsoft 365, files and apps set up so your team can work securely from anywhere.
IT support shaped around your industry
Some businesses hold information that needs extra care. Choose yours to see what we look after.
NDIS providers
Dental practices
Medical practices
Real estate agencies
Accounting and legal
Remote and offshore teams
NDIS providers
IT support for NDIS providers
- Participant records kept secure, with access set by role
- Support for staff across multiple sites and out in the field
- Microsoft 365 and SharePoint set up for care notes and audits
Dental practices
IT support for dental practices
- Dental4Windows, EXACT and Carestream kept updated and running
- Patient data backed up and tested so it can be restored
- Email security and phishing training for front desk staff
Medical practices
IT support for medical practices
- Patient information encrypted and access controlled
- Reliable telehealth and secure remote access
- Network, Wi-Fi and devices monitored and patched
Real estate agencies
IT support for real estate agencies
- New agents set up with Microsoft 365, MFA and 1Password before day one
- Email set up with SPF, DKIM and DMARC so it reaches inboxes
- Phones and laptops managed so agents can work from anywhere
Accounting and legal
IT support for accountants and law firms
- Confidential client files stored and shared securely
- Ageing servers replaced with Microsoft 365 and cloud where it makes sense
- Staff trained to spot phishing and fake invoice scams
Remote and offshore teams
A secure setup for remote and offshore staff
- A secure Cloud PC for each remote worker
- Business data kept off personal devices
- Access removed quickly when someone leaves
An IT team that actually answers
Most of our clients came to us after waiting days for their last provider to call back. So we put our response times in writing, and we stand behind them.
The price is agreed first
You know the cost before any work starts, so there are no surprise invoices.
No lock-in contract
Agreements are month to month, with 30 days notice if you ever want to leave.
Problems caught early
We monitor and patch your systems every day, so fewer issues ever reach your team.
Our response times
Critical
Nobody in the office can send or receive email
1 hour
High
A staff member is locked out of their account
2 hours
Medium
One laptop will not connect to the printer
4 hours
Low
Set up a new shared mailbox for accounts
8 hours
Business hours, Monday to Friday, 8:30am to 5pm.
Remote or offshore staff
Give your remote team a secure work computer, without handing over your data
A Cloud PC is a work computer that lives in the cloud. Your staff log in from their own device, but your files, apps and client information stay inside a controlled environment. When someone leaves, their access can be removed quickly.
Their device
Personal laptop, anywhere
No business data stored on it
Secure Cloud PC
Your controlled work computer
MFA, role-based access, copy and USB restrictions
Your business
Microsoft 365, files and apps
Data kept in Australian data centres
Local businesses, real reviews
A small team you can actually reach
Between us we cover technology leadership, enterprise cyber security and cyber insurance, which means we look at your IT the way your insurer and your auditor will.
Jim Thomas
Director
Around 18 years in technology, from developer to chief technology officer, with a focus on NDIS, privacy and compliance.
Joe Daley
Cyber risk and insurance
Eleven years as a general insurance broker with a focus on cyber cover, so he knows what insurers look for in your IT.
Jordan Sidhom
Cyber security
Close to ten years in IT and cyber security at one of Australia’s largest companies.
Based in Western Sydney, supporting businesses Australia-wide
We work with businesses across Penrith, Parramatta and the surrounding suburbs, with on-site visits when you need them. Most support is done remotely, so distance is rarely a problem.
Talk to our team
- 02 4504 8643
- in**@***********om.au
- Monday to Friday, 8:30am to 5pm