Accounting and bookkeeping practices in Sydney and Australia-wide
IT Support for Accountants
Keep client financial records protected and your team working through tax time
Digitek IT provides managed IT support and cyber security for accountants and bookkeepers, from Microsoft 365 and email security to your practice software, devices and backups.
When someone cannot get into Xero Practice Manager in the middle of lodgement season, your practice calls one number, and we respond within the times set out in your agreement, from 1 hour for critical problems.
Or call 02 4504 8643
Across your whole practice
The parts of your practice we look after every day.
- Microsoft 365 email and files for every accountant and bookkeeper
- Support for Xero Practice Manager, MYOB and FYI
- Multi-factor authentication on every account
- Changes scheduled around tax time
- Email and files backed up separately
- Access removed on the day someone leaves
Some of the businesses we work with
Accounting IT Support
IT support for practices that hold their clients' financial records
Your practice holds tax file numbers, bank details, payslips and financial statements for every client. Your team needs fast access to all of it from the office, from home and through the busiest weeks of the year.
Digitek looks after the setup behind your practice, from Microsoft 365 and email security to the practice software your team uses every day, on both Windows and Apple.
Accounting IT support is worth a look if
- Client files are saved on personal laptops or emailed back and forth
- Staff share logins to your practice software
- Remote or offshore staff work on client files from their own computers
- Nobody is sure who still has access after someone leaves
- Your backups have never been tested with a real restore
Your team should be able to reach client files through the busiest weeks of the year, and those files should stay protected from everyone else.
Protecting Client Data
IT that follows the ATO's data security guidance
The ATO’s guidance for tax professionals asks practices to have a data breach response plan, use multi-factor authentication, train their staff and review who has access to their systems.
Most of this is everyday IT work. We put these protections in place and explain each one in plain English, so you understand what is covered and why.
If something does go wrong, we help you secure the affected accounts, work out what was accessed and restore your data.
What we put in place
- Multi-factor authentication on every account
- A separate login for every staff member, with 1Password for shared passwords
- Access to client files set by role and reviewed when staff leave
- Staff training and phishing simulations
- A call-back check before any change to bank details
- Help straight away if there is a data breach
What's Included
What IT support for accountants includes
Your setup is built around the number of accountants, bookkeepers and support staff, where they work and the software your practice relies on. These are the services accounting practices most often need.
Microsoft 365 and email
Email, Teams, OneDrive and SharePoint are set up for every accountant and bookkeeper, so client files are kept in one place instead of on personal laptops.
Practice software support
We help your team with Xero Practice Manager, MYOB, FYI and the other software your practice uses, from access problems to setting up new staff.
Email and cyber security
Email filtering, multi-factor authentication, staff training and phishing simulations help your team spot fake invoices and changed bank detail emails.
Cloud PCs for remote staff
Remote and offshore staff work on a secure Windows desktop in Australian data centres, so client files stay off their own computers.
New starters and leavers
New staff get their accounts, email and a 1Password vault set up with multi-factor authentication, and access is removed on the day someone leaves.
Backup and recovery
Your Microsoft 365 email and files are backed up separately, along with your servers and shared files, and restores are tested.
Why Digitek
Why accounting practices choose Digitek
When your team cannot get into client files during lodgement season, the work backs up quickly. Every agreement sets out how quickly we respond, based on how serious the problem is.
Changes planned around tax time
We avoid making changes during tax time, so updates, migrations and new systems are scheduled for quieter months.
Experience with accounting practices
Accountants and bookkeepers are among the practices we look after in Parramatta and across Sydney, and accounting practices are among our Cloud PC clients.
Help with cyber insurance
Joe spent 11 years as an insurance broker, so we can help you answer the IT questions on your cyber insurance form.
Price agreed up front, no lock-in
We agree the monthly price and what it covers before any work starts, and agreements are month to month with 30 days notice.
Our response times
Critical
1 hour
High
2 hours
Medium
4 hours
Low
8 hours
Business hours, Monday to Friday, 8:30am to 5pm.
How It Works
Moving your practice to Digitek
01
We start with a conversation
We talk through how your practice works, where your team works from and what keeps going wrong with email, software and devices.
02
You get a clear price
We review your Microsoft 365, practice software, devices and backups, then give you a monthly price and a plan before any work starts.
03
We manage the switch
We work with your current provider to move accounts, devices and access across, and schedule the move outside tax time.
04
We look after it every day
Your systems are monitored and updated, backups are checked, and your team has one number to call when something stops working.
Where We Work
Supporting accounting practices in Sydney and beyond
Digitek IT is based in Western Sydney, with on-site support for accounting and bookkeeping practices in Penrith, Parramatta, Norwest and the Hills District. Practices in Melbourne, Newcastle and other cities are supported remotely, which is how most day-to-day problems are fixed anyway.
Our Reviews
What our clients say
Questions
IT support for accountants: common questions
How much does IT support cost for an accounting practice?
It depends on how many accountants, bookkeepers and staff you have, the devices they use and what you need looked after. We review your setup first and agree a price with you before any work starts, so there are no surprise invoices.
Do you support Xero Practice Manager, MYOB and FYI?
Yes. We help your team with Xero Practice Manager, MYOB, FYI and the other software your practice uses, including access problems, day-to-day issues and setting up new staff.
Do you make changes during tax time?
No. We avoid making changes during tax time, so updates, migrations and new systems are scheduled for quieter months. If something breaks during lodgement season, critical problems still get a response within 1 hour.
What does the ATO expect from our practice on data security?
The ATO’s guidance for tax professionals asks practices to have a data breach response plan, use multi-factor authentication, train staff and review who has access to their systems. We put the IT side of this in place and explain each part in plain English.
What should we do if our practice has a data breach?
Call us straight away on 02 4504 8643. We help you secure the affected accounts, work out what was accessed and restore data where needed. The ATO also asks tax professionals to contact its Client Identity Support Centre as soon as possible, so it can protect your clients’ records.
Can offshore staff work on client files safely?
Yes. Cloud PCs give remote and offshore staff a secure Windows desktop in Australian data centres. Copy and paste, USB drives and websites can be restricted, so client files stay inside your practice’s systems.
What happens to a staff member's email and files when they leave?
We remove their access on the day they leave and keep their mailbox and files with your practice, so client correspondence and records are not lost.
How quickly do you respond when something goes wrong?
Response times are set out in your agreement. We respond to critical problems within 1 hour, high priority problems within 2 hours, medium within 4 hours and low within 8 hours, during business hours of 8:30am to 5pm, Monday to Friday.
Do you support accounting practices outside Sydney?
Yes. We provide on-site support around Penrith, Parramatta and Norwest, and support practices in Melbourne, Newcastle and other cities remotely.
Ready to talk about IT support for your practice?
Tell us how your practice works and what keeps going wrong. We will give you a clear monthly price, and there is no lock-in contract.
Or call 02 4504 8643