Manufacturing businesses in Western Sydney and across Australia
IT Support for Manufacturing Businesses
Keep orders, production and dispatch moving with IT that is looked after every day
Digitek IT provides managed IT support for manufacturers, from the computers in your office and on the floor to your server, business software, Microsoft 365, backups and security.
When the office cannot get into email or the job system stops responding, you call one number, and we respond within the times set out in your agreement, from 1 hour for critical problems.
Or call 02 4504 8643
Across your whole site
The parts of your business we look after every day.
- Office and shop-floor computers monitored and kept up to date
- Your server and business software monitored and patched
- A secured Microsoft 365 account for every staff member
- Reliable network and Wi-Fi across the office and floor
- Servers, files and business systems backed up offsite
- Access removed on the day someone leaves
Some of the businesses we work with
Manufacturing IT Support
IT services for manufacturing businesses
In a manufacturing business, the office, the floor and dispatch all rely on the same systems. Orders arrive by email, jobs and stock are tracked in your business software, and drawings and paperwork move between people all day.
Digitek looks after the setup behind all of it, from the computers and network to your server, Microsoft 365, backups and security, on both Windows and Apple.
Manufacturing IT support is worth a look if
- Files move between the office and the floor on USB sticks
- Staff share email accounts or log in with the same password
- Computers are on different versions of Windows and nobody manages them
- Your job or stock system runs on an ageing server
- IT is looked after by someone in the business alongside their main job
Your team should be able to take an order, make it and send it out without the computers getting in the way.
Client Results
How Kelso Doors moved to a managed setup
Kelso Doors is a manufacturing client of Digitek. This is how their setup changed once we took over their IT.
Before Digitek
- A mix of Windows 10 and Windows 11 Home computers, none of them managed
- Shared email accounts across staff
- Limited communication systems
- Files moved between people on USB sticks
After the change
- Every machine upgraded to Windows 11 Pro and brought under management
- An individual, secured account for every staff member
- Communication moved into Microsoft Teams
- Documents centralised for easier and safer collaboration
"
Jim and the team made the process easy and collaborative. We were extremely happy with the service.
Helen, Kelso Doors
What's Included
What IT support for manufacturers includes
Your setup is built around the size of your team, how your site runs and the systems you rely on. These are the services manufacturing businesses most often need.
Office and shop-floor computers
Every computer is brought under management and kept up to date, so your machines are set up the same way and can be supported remotely.
Your business software
Whichever job, stock or ERP system you run, we look after the server and computers it runs on, keep it backed up and work with your software provider when it needs their help.
Microsoft 365 and Teams
Each staff member gets their own secured account, and Teams gives the office, floor and dispatch one place for chat, calls and shared documents.
Network and Wi-Fi
Your network, firewall and Wi-Fi are set up and monitored, so computers and devices stay connected across the office, factory and warehouse.
Email and cyber security
Email filtering, multi-factor authentication, staff training and phishing simulations help your team spot fake supplier invoices and changed bank detail emails.
Backup and recovery
Your servers, shared files and business systems are backed up offsite along with Microsoft 365, and restores are tested so you know you can get back up and running.
Why Digitek
Why manufacturers choose Digitek
When the office cannot get into email or the job system, orders and dispatch can be held up. Every agreement sets out how quickly we respond, based on how serious the problem is.
On-site support in Western Sydney
We are based in Western Sydney, so we can come to your site around Penrith, Parramatta, Norwest and the Hills District when a problem cannot be fixed remotely.
Changes planned around production
Updates and larger changes are scheduled outside production hours where possible, so your team is not left waiting on a computer to restart.
Plain English for owners and managers
We explain what we are doing and why, and give you a plan that shows what happens and when, without technical jargon.
Price agreed up front, no lock-in
We agree the monthly price and what it covers before any work starts, and agreements are month to month with 30 days notice.
Our response times
Critical
1 hour
High
2 hours
Medium
4 hours
Low
8 hours
Business hours, Monday to Friday, 8:30am to 5pm.
How It Works
Moving your business to Digitek
01
We start with a conversation
We talk through how your office, floor and dispatch work, which systems you rely on and what keeps going wrong.
02
You get a clear price
We review your computers, server, network, security and backups, then give you a monthly price and a plan before any work starts.
03
We manage the switch
We work with your current provider to move accounts, devices and access across, and schedule larger changes outside production hours where possible.
04
We look after it every day
Your systems are monitored and updated, backups are checked, and your team has one number to call when something stops working.
Where We Work
Supporting manufacturers in Western Sydney and beyond
Digitek IT is based in Western Sydney, with on-site support for manufacturing businesses around Penrith, Parramatta, Norwest and the Hills District. Manufacturers in other areas are supported remotely, which is how most day-to-day problems are fixed anyway.
If your business runs more than one site or warehouse, we look after them all under the one agreement.
Our Reviews
What our clients say
Questions
IT support for manufacturing: common questions
How much does IT support cost for a manufacturing business?
It depends on how many staff and computers you have, the systems you run and what you need looked after. We review your setup first and agree a price with you before any work starts, so there are no surprise invoices.
Can you support our ERP or job management system?
Yes. Whichever system you use, we look after the server and computers it runs on, keep it backed up and work with your software provider on anything that needs their help.
Can you look after the computers on the factory floor?
Yes. Shop-floor computers are monitored, updated and managed the same way as the office, and each staff member gets their own secured account instead of a shared login.
Do you come on site?
Yes. We visit sites around Penrith, Parramatta, Norwest and the Hills District when a problem cannot be fixed remotely. Most day-to-day problems are fixed by phone or remote session, which is usually quicker.
Can you schedule updates around production?
Yes. Updates and larger changes are scheduled outside production hours where possible, and we let you know before anything is done that could affect your team.
What happens if our server fails?
Your server, shared files and business systems are backed up offsite, and restores are tested. We help you get running again, and we can put a written disaster recovery plan in place so everyone knows what happens next.
Can you support more than one site or warehouse?
Yes. We look after multiple sites under the one agreement, including the network and Wi-Fi at each one, so every location is set up and managed the same way.
What happens to a staff member's email and files when they leave?
We remove their access on the day they leave and keep their mailbox and files with your business, so customer orders and correspondence are not lost.
How quickly do you respond when something goes wrong?
Response times are set out in your agreement. We respond to critical problems within 1 hour, high priority problems within 2 hours, medium within 4 hours and low within 8 hours, during business hours of 8:30am to 5pm, Monday to Friday.
Ready to talk about IT support for your manufacturing business?
Tell us how your site runs and what keeps going wrong. We will give you a clear monthly price, and there is no lock-in contract.
Or call 02 4504 8643