Penrith and Western Sydney
IT Support and Managed IT Services in Penrith
Business IT that is looked after every day, not just when it breaks
Digitek IT provides IT support and managed IT services for small and medium businesses across Penrith, from Kingswood and Jamisontown to Emu Plains and St Marys. We look after your computers, email, security and backups so your team can get on with their work.
Your systems are monitored and patched every day, we respond within response times agreed in writing, and the price is agreed with you before any work starts.
Or call 02 4504 8643
Your Penrith IT team
Jim, Joe and Jordan
Some of the businesses we work with
Is Digitek Right For You?
IT support built for Penrith businesses
Most small businesses do not need more technology. They need someone to look after what they already have, keep it secure and answer the phone when something goes wrong.
That is the job Digitek does for businesses across Penrith, with remote support for the everyday problems and on-site visits when something needs hands on.
Digitek is a good fit if...
- Your current provider takes days to call back
- Someone in the office has become the unofficial IT person
- You are not sure your backups actually work
- Staff share logins or use personal email for work
- Your insurer is asking security questions you cannot answer
What We Look After
IT services for your Penrith business
Most Penrith businesses we support use a mix of the services below. We recommend what suits how your business works, so you are not paying for tools nobody uses.
Managed IT support
Your computers, email and network monitored, patched and supported every day, with one number to call when your team needs help.
Cyber security
Endpoint protection, multi-factor authentication, staff training and phishing simulations that reduce the real risks to your business.
Cloud computing
Secure access to your files and business apps from the office, from home or on the road.
Cloud PCs
A secure Windows desktop in Australian data centres for remote and offshore staff, so business data stays off personal devices.
Microsoft 365
Setup, migration and support for email, Teams, OneDrive and SharePoint, with accounts and permissions set up properly.
Backup and disaster recovery
Microsoft 365, server and file backups that are checked and test restored, so you can get your data back when you need it.
Local Support
On-site and remote IT support across Penrith
Most IT problems can be fixed remotely, which is usually the quickest way to get your team working again. When a job needs someone on site, such as setting up new equipment or tracking down a network problem, we come to your office in Penrith.
You deal with a small team who know how your systems are set up, rather than a different person every time you call. That means less explaining and faster fixes.
For staff who work from home or offshore, we set up secure access to your files and business apps, or a Cloud PC, so your data stays protected wherever they log in.
What we look after day to day
- Monitoring and patching for your computers and servers
- Help for your staff by phone or remote session
- New starters set up and leavers closed off properly
- Lost laptops and phones locked or wiped
- Microsoft 365 accounts, email and security settings
- Backups checked and restores tested
Why Digitek
Why Penrith businesses choose Digitek
Most of our clients came to us after waiting days for their last provider to call back. So we put our response times in writing, and we stand behind them.
The price is agreed first
You know the cost before any work starts, so there are no surprise invoices.
No lock-in contract
Agreements are month to month, with 30 days notice if you ever want to leave.
Windows and Apple
We support both, so your team can keep using the devices they already work on.
Help with cyber insurance
Joe spent 11 years as an insurance broker, so we can help you answer the IT questions on your cyber insurance form.
Our response times
Critical
1 hour
High
2 hours
Medium
4 hours
Low
8 hours
Business hours, Monday to Friday, 8:30am to 5pm.
How It Works
Switching your IT to Digitek
01
We start with a conversation
Call or send an enquiry, and we will talk through how your business runs and what is not working.
02
You get a clear price
We review your current setup and agree a price with you before any work starts.
03
We manage the switch
We work with your current provider to move everything across, so your team is not caught in the middle.
04
We look after it every day
Your systems are monitored and patched daily, with remote support and on-site visits when they are needed.
Who We Work With
Penrith businesses we support
We look after small and medium businesses across Penrith, including allied health and medical practices, dental clinics, NDIS providers, real estate agencies, lawyers, accountants and bookkeepers.
Areas we cover
Digitek IT is based in Western Sydney, with on-site visits across the Penrith area and remote support for businesses Australia-wide.
Penrith · Kingswood · Jamisontown · South Penrith · Emu Plains · Leonay · Glenmore Park · Cranebrook · Jordan Springs · Cambridge Park · Werrington · Claremont Meadows · Orchard Hills · St Marys · Erskine Park
We also support businesses in Parramatta, Norwest and the Hawkesbury, and across Western Sydney.
Our Reviews
What our clients say
Questions
IT support in Penrith: common questions
What IT services does Digitek provide in Penrith?
We provide managed IT support, cyber security, Microsoft 365, cloud computing, Cloud PCs, and backup and disaster recovery for small and medium businesses across Penrith. Most clients have us look after their IT on an ongoing basis, rather than calling only when something breaks.
How much does IT support cost for a Penrith business?
It depends on how many staff and devices you have and what you need looked after. We review your setup first and agree a price with you before any work starts, so you know the cost up front and there are no surprise invoices.
Do we have to sign a long contract?
No. Digitek agreements are month to month, with 30 days notice if you ever want to leave.
How quickly do you respond when something goes wrong?
Response times are set out in every agreement. Critical issues, such as nobody in the office being able to send or receive email, get a response within 1 hour. High priority issues get a response within 2 hours, medium within 4 hours and low within 8 hours, during business hours of 8:30am to 5pm, Monday to Friday.
Do you come on site in Penrith, or is everything remote?
Most problems are fixed remotely, which is usually the fastest way to get your team working again. When something needs hands on, such as setting up new equipment or a network problem, we arrange an on-site visit.
Can you take over from our current IT provider?
Yes. We work with your current provider to move everything across, including accounts, devices and access, so your team is not caught in the middle.
Do you support Apple computers as well as Windows?
Yes. We support both Windows and Apple devices, along with phones and tablets used for work.
Can you help with our cyber insurance questionnaire?
Yes. Joe spent 11 years as a general insurance broker working with cyber and IT insurance, so he knows what insurers ask about your IT and can help you put the right protections in place.
Can you support staff who work from home or offshore?
Yes. We set up secure access to your files and business apps for staff who work from home, and Cloud PCs for remote and offshore team members, so business data stays off personal devices.
Do you only work with businesses in Penrith?
No. We provide on-site support around Penrith and Parramatta, and remote support for businesses across Australia, including Melbourne and Newcastle.
Ready to talk about IT support for your Penrith business?
Start with a conversation. Tell us what is not working and we will give you a clear price to fix it, with no lock-in contract.
Or call 02 4504 8643