Based in Western Sydney
About Digitek IT
Local IT support that works like part of your business
If you have become the person who fixes the printer, chases the IT provider and wonders whether the backups actually work, you are exactly who we set Digitek up for.
Digitek IT provides managed IT support, cyber security and cloud services for small and medium businesses across Penrith, Parramatta and Western Sydney, with remote support for businesses Australia-wide.
The team behind Digitek IT
Jim Thomas, Joe Daley and Jordan Sidhom
Some of the businesses we work with
Why It Matters
Your business runs on its technology
When email stops, someone gets locked out or a file goes missing, the work stops with it. For a business with 1 to 30 staff, there is rarely an IT person down the hall to sort it out.
Most of our clients came to us after waiting days for their last provider to call back. That is why every Digitek agreement sets out how quickly we respond, and why we monitor your systems every day instead of waiting for something to break.
What We Stand For
The beliefs behind how we look after your business
Prevention beats repair
We monitor and patch your systems every day, so most problems are caught before your team notices them.
Security should be practical
We focus on the protections that reduce your real risk, such as multi-factor authentication, tested backups and staff training.
You should understand your own IT
We explain what we are doing and why in plain English, so you can make decisions without needing a technical background.
Only what your business needs
We recommend the services that suit how your business works, so you are not paying for tools nobody uses.
How We Work
What working with Digitek looks like
01
We start with a conversation
We talk through how your business runs, what is not working and what you have in place now.
02
You get a clear price
We review your setup and agree a price with you before any work starts.
03
We manage the switch
We work with your current provider to move everything across, so your team is not caught in the middle.
04
We look after it every day
Your systems are monitored and patched daily, and your team has one number to call when they need help.
Our Team
The people you will deal with
Digitek is run by three people with very different backgrounds, which means your IT gets looked at from a technical, security and insurance point of view.
Jim Thomas
Director
Jim is usually the first person you speak to, and he looks at your whole setup before recommending anything. With around 18 years in technology, from developer to chief technology officer, he works closely with NDIS providers and legal and accounting firms that handle sensitive information.
Outside work: badminton, cricket and home automation.
Joe Daley
Cyber risk and insurance
Joe spent 11 years as a general insurance broker working with cyber and IT insurance, so he knows what insurers ask about your IT. If a cyber insurance questionnaire has you stuck, Joe is the person to talk to.
Outside work: Western Sydney Wanderers, Liverpool FC and playing for Blaxland Redbacks FC.
Jordan Sidhom
Cyber security
Jordan spent close to ten years in IT and cyber security at one of Australia’s largest companies, and he believes most businesses can cut their risk with a few practical steps. He also has a website and SEO background, so he is the one to ask about email deliverability and website security.
Outside work: baseball, tennis and the Penrith Panthers.
Why Digitek
An IT team that actually answers
Most of our clients came to us after waiting days for their last provider to call back. So we put our response times in writing, and we stand behind them.
The price is agreed first
You know the cost before any work starts, so there are no surprise invoices.
No lock-in contract
Agreements are month to month, with 30 days notice if you ever want to leave.
Problems caught early
We monitor and patch your systems every day, so fewer issues ever reach your team.
Our response times
Critical
1 hour
High
2 hours
Medium
4 hours
Low
8 hours
Business hours, Monday to Friday, 8:30am to 5pm.
Our Reviews
What our clients say
Ready to talk about your IT?
Start with a conversation. Tell us what is not working and we will give you a clear price to fix it, with no lock-in contract.
Or call 02 4504 8643