Norwest and the Hills District
IT Support and Managed IT Services in Norwest
IT that keeps up with your business as your team grows
Digitek IT provides managed IT services and IT support for small and medium businesses in Norwest, Bella Vista, Baulkham Hills and Castle Hill. We look after your computers, email, security and backups, with on-site visits when a job needs someone in your office.
We respond within response times set out in writing, from 1 hour for critical problems, and the price is agreed with you before any work starts.
Or call 02 4504 8643
On-site in Norwest and the Hills
Jim Thomas, Joe Daley and Jordan Sidhom
Some of the businesses we work with
Local To The Hills
IT support for Norwest businesses
Digitek already looks after businesses in Norwest and the Hills District, and we are members of the BNI Sydney Northwest chapter.
Most problems are fixed remotely, which is usually the quickest way to get your team working again. When something needs hands on, such as new equipment or a network problem, we come to your office.
Digitek is a good fit if...
- Your business is growing and your IT has not kept up
- New staff wait days for a laptop and their logins
- Your team works between the office and home
- You are not sure your backups actually work
- Your current provider takes days to call back
What We Look After
Managed IT services for your Norwest business
We recommend what suits how your business works, so you are not paying for tools nobody uses. These are the services Norwest businesses ask us about most.
Managed IT support
Your computers, email and network monitored, patched and supported every day, with one number to call when your team needs help.
Cyber security
Multi-factor authentication, endpoint protection, staff training and phishing simulations that reduce the real risks to your business.
Microsoft 365
Email, Teams, OneDrive and SharePoint set up properly, with accounts and permissions that make sense as your team grows.
Cloud computing
Secure access to your files and business apps from the office, from home or on the road.
Cloud PCs
A secure Windows desktop in Australian data centres for remote and offshore staff, so business data stays off personal devices.
Backup and disaster recovery
Microsoft 365, server and file backups that are checked and test restored, so you can get your data back when you need it.
Growing Teams
IT that keeps up as your team grows
Many Norwest businesses are adding staff, working across the office and home, or bringing on remote team members. Each new person needs a laptop, accounts and the right access, and each person who leaves needs to be closed off properly.
We set this up so it happens the same way every time. New starters can begin work on their first day, and when someone leaves, their access is removed and their mailbox stays with your business.
For remote and offshore staff, Cloud PCs keep your files in one secure place instead of on their personal computers.
What we take care of
- New computers and accounts ready before a new starter's first day
- Access removed and the mailbox kept when someone leaves
- Secure access to your files from the office or from home
- Laptops and phones that can be locked or wiped if lost
- Windows and Apple devices supported
- A price based on the size of your team
Why Digitek
Why Norwest businesses choose Digitek
Every agreement sets out how quickly we respond, based on how serious the problem is, so you always know what to expect when something goes wrong.
The price is agreed first
We look at your setup and agree the price with you before any work starts, so there are no surprise invoices.
No lock-in contract
Agreements are month to month, with 30 days notice if you ever want to leave.
Plain English
We explain what we are doing and why, so you can make decisions without needing a technical background.
Help with cyber insurance
Joe spent 11 years as an insurance broker, so we can help you answer the IT questions on your cyber insurance form.
Our response times
Critical
1 hour
High
2 hours
Medium
4 hours
Low
8 hours
Business hours, Monday to Friday, 8:30am to 5pm.
How It Works
Moving your IT to Digitek
01
We start with a conversation
Call or send an enquiry, and we will talk through how your business runs and what is not working.
02
You get a clear price
We review your current setup and agree a price with you before any work starts.
03
We manage the switch
We work with your current provider to move accounts, devices and access across, so your team is not caught in the middle.
04
We look after it every day
Your systems are monitored and patched daily, with remote support and on-site visits when they are needed.
Who We Work With
Businesses we support in Norwest and the Hills
We look after small and medium businesses across Norwest and the Hills District, including medical and allied health practices, dental clinics, NDIS providers, real estate agencies, accountants, bookkeepers and law firms.
Areas we cover
Digitek IT is based in Western Sydney, with on-site visits across Norwest and the Hills District and remote support for businesses Australia-wide.
Norwest · Bella Vista · Baulkham Hills · Castle Hill · Kellyville · Rouse Hill · Glenwood · Kings Langley · Winston Hills · Cherrybrook
We also support businesses in Parramatta and Penrith.
Our Reviews
What our clients say
Questions
IT support in Norwest: common questions
What IT services does Digitek provide in Norwest?
We provide managed IT support, cyber security, Microsoft 365, cloud computing, Cloud PCs, and backup and disaster recovery for small and medium businesses in Norwest and the Hills District. Most clients have us look after their IT on an ongoing basis, rather than calling only when something breaks.
Do you come to our office in Norwest?
Yes. Most problems are fixed remotely, which is usually the quickest way to get your team working again. When something needs hands on, such as new equipment or a network problem, we visit your office in Norwest or the Hills.
How much does managed IT support cost?
It depends on how many staff and devices you have and what you need looked after. We review your setup first and agree a price with you before any work starts, so there are no surprise invoices.
Do we have to sign a long contract?
No. Digitek agreements are month to month, with 30 days notice if you ever want to leave.
How quickly do you respond when something goes wrong?
Response times are set out in every agreement. Critical issues, such as nobody in the office being able to send or receive email, get a response within 1 hour. High priority issues get a response within 2 hours, medium within 4 hours and low within 8 hours, during business hours of 8:30am to 5pm, Monday to Friday.
Can you set up new staff before they start?
Yes. We set up new computers, Microsoft 365 accounts and the software your team uses, so new staff can start work on their first day. When someone leaves, we remove their access and keep their mailbox with your business.
Can you support staff who work from home or offshore?
Yes. We set up secure access to your files and business apps for staff who work from home, and Cloud PCs for remote and offshore team members, so business data stays off personal devices.
Can you take over from our current IT provider?
Yes. We work with your current provider to move everything across, including accounts, devices and access, so your team is not caught in the middle.
Do you support businesses outside Norwest?
Yes. We provide on-site support around Norwest, Parramatta and Penrith, and remote support for businesses across Australia, including Melbourne and Newcastle.
Ready to talk about IT support for your Norwest business?
Tell us how your business runs and what is not working. We will give you a clear price, and there is no lock-in contract.
Or call 02 4504 8643