• Critical issues answered within 1 hour
  • Month to month, no lock-in contracts
  • Mon to Fri, 8:30am to 5pm
  • Penrith, Parramatta and Australia-wide
02 4504 8643
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Last updated: 20 October 2026

1. About this policy

Transform Media Pty Ltd (ABN 80 653 496 498), trading as Digitek IT ("Digitek", "we", "us" or "our"), provides managed IT services, IT support and cyber security for businesses.

This policy explains how we collect, use, store and disclose personal information when you visit digitekit.com.au, contact us or enquire about our services. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

If you are a Digitek client, information we handle while providing IT services to your business is also covered by your service agreement.

2. The personal information we collect

The information we collect depends on how you deal with us. It may include:

  • your name, business name, job title, email address and phone number
  • the details you give us in an enquiry form, email, phone call or meeting, such as the size of your business and the IT help you need
  • records of our conversations with you, including emails and notes from calls
  • technical information about your visit to our website, such as your IP address, device and browser type, the pages you visit, how you arrived at our website and how you use each page.

We only ask for the information we need. You can contact us without giving your name, but we may not be able to help you fully or reply to you.

3. How we collect it

We collect most personal information directly from you, when you:

  • fill in a contact or enquiry form on our website
  • fill in a form on one of our landing pages, which is provided through GoHighLevel
  • call, email or meet with us.

We also collect some information automatically when you use our website, through cookies and similar technologies described in section 5.

4. How we use it

We use your personal information to:

  • reply to your enquiry and talk with you about your IT needs
  • prepare quotes and provide our services
  • follow up your enquiry, including automatic emails and text messages sent after you contact us
  • manage our relationship with you and keep records of our dealings
  • understand how people use our website so we can improve it
  • measure how well our advertising works
  • meet our legal obligations.

We will only send you marketing emails if you have agreed to receive them or would reasonably expect them. Every marketing email includes a way to unsubscribe.

5. Cookies, analytics and website tools

Cookies are small files stored on your device when you visit a website. We and the services below use cookies and similar technologies on our website.

  • Google Analytics and Google Tag Manager. We use Google Analytics, managed through Google Tag Manager, to understand how visitors find and use our website, such as which pages are viewed and how long visits last.
  • Google Ads. We use Google Ads conversion tracking to see when someone contacts us after clicking one of our ads.
  • Microsoft Clarity. We use Microsoft Clarity to understand how visitors use our pages, through heatmaps and recordings of clicks, scrolling and mouse movement. This helps us find parts of the website that are confusing or not working.
  • GoHighLevel. Our landing page forms and enquiry records are managed in GoHighLevel, which may use cookies on those pages to make the forms work and to record where an enquiry came from.
  • Trustindex. We use Trustindex to show our Google reviews on our website. When the reviews load, Trustindex and Google may receive technical information such as your IP address.

You can set your browser to refuse or delete cookies. Some parts of our website may not work properly if you do. You can also use Google's opt-out tools at tools.google.com/dlpage/gaoptout and adssettings.google.com, and read how Microsoft handles Clarity data in the Microsoft Privacy Statement.

6. Who we share it with

We share personal information only where it is needed for the purposes in section 4. This may include:

  • the companies that provide the systems we use to run our business and website, such as our website hosting provider, GoHighLevel, Google and Microsoft
  • the people who build and maintain our website, when they need access to fix or improve it
  • our professional advisers, such as our accountant or lawyer
  • government agencies or others where we are required or authorised by law.

We do not sell your personal information.

7. Overseas disclosure

Some of the companies we use store or process information outside Australia, including in the United States. This includes Google, Microsoft and GoHighLevel. Before we use a provider, we take reasonable steps to make sure it handles personal information in a way that is consistent with the Australian Privacy Principles.

8. How we store and protect it

We store personal information in our business systems, our customer records and our email, using reputable cloud providers. We protect these systems with security controls such as multi-factor authentication and access limited to the people who need it.

We keep personal information only for as long as we need it for the purposes in this policy or as required by law. After that, we delete it or remove the details that identify you.

No method of sending or storing information online is completely secure, but we take reasonable steps to protect the information we hold from misuse, loss and unauthorised access.

9. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details in section 13. We will respond within a reasonable time, usually within 30 days. We will not charge you for making a request.

If we cannot give you access or make a correction, we will explain why in writing.

10. Data breaches

If a data breach is likely to cause serious harm to the people affected, we will notify them and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details in section 13. We will look into it and reply within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

12. Other websites and changes to this policy

Our website links to other websites, such as our social media pages and Google reviews. Those websites have their own privacy policies, and we are not responsible for how they handle your information.

Our website is not directed at people under 18. We may update this policy from time to time, and the date at the top shows when it was last changed.

13. Contact us

Digitek IT
Email: [email protected]
Phone: 02 4504 8643
Address: 1 Baraba Close, Glenmore Park NSW 2745

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