Richmond, Windsor and the Hawkesbury
IT Support and Managed IT Services in the Hawkesbury
Local IT support, with a director who lives in Windsor
Digitek IT provides managed IT services and IT support for small and medium businesses in Richmond, Windsor and across the Hawkesbury. We look after your computers, email, security and backups, and because Jim lives in Windsor, meeting you at your office is easy.
We respond within response times set out in writing, from 1 hour for critical problems, and the price is agreed with you before any work starts.
Or call 02 4504 8643
Local to the Hawkesbury
Jim lives in Windsor
Some of the businesses we work with
Local To The Hawkesbury
IT support for Hawkesbury businesses
Jim, one of Digitek’s directors, lives in Windsor. For Hawkesbury businesses, that means your IT is looked after by someone who knows the area and can meet you at your office in Richmond, Windsor or the surrounding suburbs.
Most problems are fixed remotely, which is usually the quickest way to get your team working again. When something needs hands on, such as new equipment or a network problem, we come to your office.
Digitek is a good fit if...
- You would rather deal with someone local than a call centre
- Your business has more than one site or staff on the road
- You are not sure your backups are stored away from your office
- Your Wi-Fi or network drops out more than it should
- Your current provider takes days to call back
What We Look After
Managed IT services for your Hawkesbury business
We recommend what suits how your business works, so you are not paying for tools nobody uses. These are the services Hawkesbury businesses ask us about most.
Managed IT support
Your computers, email and network monitored, patched and supported every day, with one number to call when your team needs help.
Cyber security
Multi-factor authentication, endpoint protection, staff training and phishing simulations that reduce the real risks to your business.
Backup and disaster recovery
Microsoft 365, server and file backups stored offsite and test restored, with a written plan for getting your business running again.
Microsoft 365
Email, Teams, OneDrive and SharePoint set up properly, with accounts and permissions that make sense for your team.
Cloud computing
Secure access to your files and business apps from the office, from home or from another site.
Network and Wi-Fi
Your network, firewall and Wi-Fi set up and monitored, so your office stays connected and secure.
Planning Ahead
Backups and a recovery plan that suit the Hawkesbury
The Hawkesbury has flooded several times in recent years, so it makes sense to plan for your office being out of action for a while. The aim is simple: your data is safe somewhere else, and your team knows how to keep working.
We back up your Microsoft 365 email and files, your servers, shared files and business apps, and store the backups offsite, away from your office. Backups are monitored every day, and if one fails we follow it up.
We also help you write a disaster recovery plan, so everyone knows what to do if the office cannot be used, and we set up secure access so your team can work from home or another location.
What we put in place
- Backups stored offsite, away from your office
- Microsoft 365, servers and shared files all covered
- Backups checked daily and failures followed up
- Restores tested, so you know the backups work
- A written plan for when the office cannot be used
- Secure access to work from home or another site
Why Digitek
Why Hawkesbury businesses choose Digitek
Every agreement sets out how quickly we respond, based on how serious the problem is, so you always know what to expect when something goes wrong.
Someone local
Jim lives in Windsor, so when you would rather sit down and talk something through in person, that is easy to arrange.
The price is agreed first
We look at your setup and agree the price with you before any work starts, so there are no surprise invoices.
No lock-in contract
Agreements are month to month, with 30 days notice if you ever want to leave.
Plain English
We explain what we are doing and why, so you can make decisions without needing a technical background.
Our response times
Critical
1 hour
High
2 hours
Medium
4 hours
Low
8 hours
Business hours, Monday to Friday, 8:30am to 5pm.
How It Works
Moving your IT to Digitek
01
We start with a conversation
Call or send an enquiry, and we will talk through how your business runs and what is not working.
02
You get a clear price
We review your current setup and agree a price with you before any work starts.
03
We manage the switch
We work with your current provider to move accounts, devices and access across, so your team is not caught in the middle.
04
We look after it every day
Your systems are monitored and patched daily, with remote support and on-site visits when they are needed.
Who We Work With
The businesses we look after
We work with small and medium businesses across Western Sydney, including medical and allied health practices, dental clinics, NDIS providers, real estate agencies, accountants, law firms, brokers and manufacturers.
Areas we cover
Digitek IT is based in Western Sydney, with on-site visits across Richmond, Windsor and the Hawkesbury and remote support for businesses Australia-wide.
Richmond · Windsor · North Richmond · South Windsor · McGraths Hill · Bligh Park · Hobartville · Pitt Town · Vineyard · Clarendon · Wilberforce · Kurrajong
We also support businesses in Penrith, Norwest and Parramatta.
Our Reviews
What our clients say
Questions
IT support in the Hawkesbury: common questions
What IT services does Digitek provide in the Hawkesbury?
We provide managed IT support, cyber security, backup and disaster recovery, Microsoft 365, cloud computing and network support for small and medium businesses in Richmond, Windsor and across the Hawkesbury. Most clients have us look after their IT on an ongoing basis, rather than calling only when something breaks.
Do you come to our office in Richmond or Windsor?
Yes. Jim, one of our directors, lives in Windsor, so meeting you at your office is easy. Most problems are fixed remotely, which is usually the quickest way to get your team working again, and when something needs hands on, such as new equipment or a network problem, we come to you.
Can you help us plan for a flood or the office being out of action?
Yes. We store your backups offsite, away from your office, test that they can be restored, and help you write a disaster recovery plan. We also set up secure access so your team can keep working from home or another location if the office cannot be used.
How much does managed IT support cost?
It depends on how many staff and devices you have and what you need looked after. We review your setup first and agree a price with you before any work starts, so there are no surprise invoices.
Do we have to sign a long contract?
No. Digitek agreements are month to month, with 30 days notice if you ever want to leave.
How quickly do you respond when something goes wrong?
Response times are set out in every agreement. Critical issues, such as nobody in the office being able to send or receive email, get a response within 1 hour. High priority issues get a response within 2 hours, medium within 4 hours and low within 8 hours, during business hours of 8:30am to 5pm, Monday to Friday.
Can you look after a business with more than one site?
Yes. We can look after several sites under one agreement, including the network, firewall and Wi-Fi at each one, and secure access to your files from wherever your team is working.
Can you take over from our current IT provider?
Yes. We work with your current provider to move everything across, including accounts, devices and access, so your team is not caught in the middle.
Do you support businesses outside the Hawkesbury?
Yes. We provide on-site support around the Hawkesbury, Penrith, Norwest and Parramatta, and remote support for businesses across Australia, including Melbourne and Newcastle.
Ready to talk about IT support for your Hawkesbury business?
Tell us how your business runs and what is not working. We will give you a clear price, and there is no lock-in contract.
Or call 02 4504 8643