Client Case Study: Manufacturing
Kelso Building Trade Centre: an IT refresh for a Western Sydney manufacturer
From shared logins and USB sticks to one secure, managed setup for the whole team
Kelso Building Trade Centre manufactures and supplies doors and building products in Western Sydney. Their computers were running different versions of Windows, staff shared email accounts, and files moved between people on USB sticks.
Digitek IT carried out a full IT refresh and now looks after their IT with ongoing managed IT support.
Industry
Manufacturing and building supplies
Location
Western Sydney
Computers
9, with 5 replaced with new devices
Project
IT refresh, then ongoing managed IT support
The Challenge
An IT setup that had grown without a plan
When we reviewed Kelso Building Trade Centre’s computers, we found nine machines running four different setups. Every computer was signed in with a generic personal Microsoft account rather than a business account, so there was no central control over who could access what.
Staff did not have their own email addresses and used shared mailboxes instead. There was no shared place for documents, so files were passed around on USB drives and saved to different people’s personal OneDrive accounts. Most communication happened in person, because there was no business email or chat set up for each person.
- One staff member could not open Word or Excel because a personal Microsoft licence had expired
- The computers relied on Norton for protection
- Email signatures looked different from person to person
What we found in the computer review
4
computers on Windows 10 that could not be upgraded to Windows 11
3
computers on Windows 11 Home, which cannot be managed centrally
1
computer on Windows 11 Home with an unsupported processor
1
computer on Windows 11 Pro
What We Did
A full IT refresh, done in stages
We replaced what needed replacing, put every computer and staff member on a proper business setup, and secured it from end to end.
New computers where they were needed
We supplied and set up new computers to replace the five machines that could not run Windows 11, and upgraded the three Windows 11 Home computers to Windows 11 Pro. Every computer is now managed by Digitek, so updates, security settings and software are controlled centrally.
Security across every device and user
We set up remote monitoring, business-grade device security, DNS filtering to block harmful websites, and email security for every computer and every staff member. This replaced Norton.
Microsoft 365 for every staff member
Each person now has their own Microsoft 365 account and email address, so nobody shares a mailbox and everyone has the Office apps they need. Staff sign in to any business computer with their own Windows Hello PIN.
Access only from the business's computers
We applied Conditional Access policies so Microsoft 365 can only be opened from the company’s own managed computers, not from personal devices.
Teams for chat and shared documents
We moved team communication into Microsoft Teams and set up shared document storage there, so files sit in one place and the USB sticks are no longer needed.
Matching signatures and a password manager
We set up email signatures managed centrally through Microsoft 365, so every signature matches, and rolled out 1Password so the team can store and share passwords securely.
The Result
One setup the whole team can rely on
Kelso Building Trade Centre now runs on a single, managed setup. Every computer is up to date and secured, every staff member has their own account, and the team can find and share files without chasing anyone for a USB stick. With ongoing managed IT support in place, Digitek looks after the setup and any IT issues that come up.
Before Digitek
- A mix of Windows 10 and Windows 11 Home computers, none of them managed
- Generic personal Microsoft accounts on every computer
- Shared mailboxes
- Files moved around on USB sticks and personal OneDrive accounts
- Communication mostly in person
- Norton on each computer
- Mismatched email signatures
After the refresh
- New computers where needed, every machine on Windows 11 Pro and managed by Digitek
- A business Microsoft 365 account for every staff member
- Individual email addresses
- Documents shared and stored in Microsoft Teams
- Team chat and calls in Microsoft Teams
- Device security, DNS filtering and email security, monitored by Digitek
- Matching signatures managed centrally
What Kelso Building Trade Centre Says
"We are super happy with the level of service that has been provided to us!"
"
Jim from Digitek has been great in manages and onboarding our business with a complete IT update and refurbishment, that has made it super easy to work collaboratively with our team members, as well as assisting in all of our IT issues we were experiencing. Thank you Jim and team. We are super happy with the level of service that has been provided to us!
Helen, Kelso Building Trade Centre
Google review
What's Next
The phone system is next
Our next project with Kelso Building Trade Centre is an overhaul of their phone system.
Related services
Ready to sort out your business IT?
Tell us how your computers, accounts and files are set up now. We will explain what a proper setup would look like for your business, agree the price before any work starts, and there is no lock-in contract.
Or call 02 4504 8643