Phones and IT looked after by one team
Business Phone Systems for Sydney Businesses
A phone system your team can answer from the office, from home or on the road
Digitek IT sets up and supports business phone systems for small and medium businesses. Calls reach the right person wherever they are working, and your phones are looked after by the same team that looks after your computers, email and network.
When something is not right with the phones, you call the same number you call for everything else.
Or call 02 4504 8643
What we set up
Planned around how your calls come in.
- Desk phones, headsets and a mobile app
- Your existing numbers moved across
- Call menus, queues and after-hours messages
- Voicemail sent to email
- A network ready for clear calls
- Changes and new staff handled for you
Some of the businesses we work with
Business Phone Systems
A phone system set up alongside the rest of your IT
Many small businesses still run an older phone system that only works at a desk, so calls are missed when people are out, working from home or on another line. Others have moved to a newer system, but it was set up by a separate provider and nobody quite knows how it works.
Digitek sets up your phone system with your network, internet and Microsoft 365 in mind, so calls are clear, staff can answer from wherever they are, and there is one team to call when something needs to change.
A new phone system is worth a look if
- Calls go unanswered when staff are away from their desks
- Staff give clients their personal mobile numbers
- You are moving office, opening a new site or adding staff
- Adding a new person means waiting on a technician
- Nobody is sure who to call when the phones stop working
- You are paying for phone lines or equipment you no longer use
When a customer calls, it should not matter whether your team is at a desk, at home or out on a job.
What We Do
Our business phone system services
Some businesses need a whole new phone system, and some need help with the one they have. These are the parts of the job we look after.
New phone system setup
A phone system planned around how your business takes calls, with the right number of lines and handsets for your team.
Keeping your phone numbers
We arrange for your existing business numbers to move across as part of the switch, so customers keep calling the numbers they already know.
Desk phones, headsets and the mobile app
Staff can take calls on a desk phone, on a headset at their computer or on the app on their mobile, using the business number instead of their own.
Call menus, queues and after-hours
Callers are greeted and sent to the right person or team, calls ring through to a queue when everyone is busy, and an after-hours message plays when you are closed.
A network ready for calls
Call quality depends on your internet, network and Wi-Fi, so we check and set them up to carry calls clearly.
Ongoing phone support
New staff, people leaving, changes to call handling and phone faults are handled by the same team that supports your IT.
Why Digitek
Why businesses choose Digitek for their phones
Your phones are part of your IT, so they are looked after the same way, with response times set out in writing.
One team for phones and IT
If calls drop out, it could be the phone system, the internet or the network. We look after all three, so nobody passes the problem to someone else.
Set up around how calls come in
Before anything is set up, we ask who should answer which calls, what happens when you are busy and what callers hear after hours.
Plain English
We explain your options and what each one means for your team, without technical jargon.
The price is agreed first
We recommend a setup and agree the price with you before any work starts, so there are no surprise invoices.
Our response times
Critical
1 hour
High
2 hours
Medium
4 hours
Low
8 hours
Business hours, Monday to Friday, 8:30am to 5pm.
How It Works
How we set up your phone system
01
We start with a conversation
We talk through how calls come into your business, who answers them and what is not working with your phones now.
02
You get a clear price
We recommend a setup, including handsets and call handling, and agree the price with you before any work starts.
03
We manage the switch
We plan the changeover with your current phone provider, including moving your numbers across, so calls keep coming through.
04
We look after it every day
New staff, changes to your call handling and phone faults are handled by the same team that looks after your IT.
Where We Work
Business phone systems across Sydney and beyond
Digitek IT is based in Western Sydney, with on-site support across Penrith, Parramatta, Norwest, Blacktown, the Hawkesbury and South West Sydney, including Liverpool and Campbelltown.
Most phone system setup and support is done remotely, so we also look after businesses in Melbourne, Newcastle and across Australia.
Our Reviews
What our clients say
Questions
Business phone systems: common questions
Can we keep our existing business phone numbers?
In most cases, yes. We arrange for your existing numbers to move across as part of the switch and confirm the details with you before anything changes, so customers keep calling the numbers they already have.
Can staff answer calls on their mobile or laptop?
Yes. Staff can take calls through an app on their mobile or computer using the business number, so their personal number stays private and calls still reach them when they are away from the office.
Do we need new desk phones?
Not always. Some businesses want desk phones at reception and the app for everyone else, and some use headsets at the computer instead. We recommend handsets only where your team will actually use them.
Can you set up a phone menu and an after-hours message?
Yes. We set up the greeting callers hear, the options that send them to the right person or team, what happens when everyone is busy and the message that plays when you are closed.
Will the switch interrupt our calls?
We plan the changeover with your current provider and test the new system before your numbers move across, so your phones keep working and your team knows what to expect on the day.
Who do we call when the phones are not working?
You call Digitek, on the same number you use for the rest of your IT. Problems are handled within the response times set out in your agreement, during business hours of 8:30am to 5pm, Monday to Friday.
How much does a business phone system cost?
It depends on how many people need a phone, which handsets you need and how your calls should be handled. We recommend a setup and agree the price with you before any work starts.
Ready to set up a phone system that works the way your team does?
Tell us how calls come into your business and what is not working now. We will recommend a setup and agree the price before any work starts.
Or call 02 4504 8643