Backup and disaster recovery for small businesses
Backup and Disaster Recovery for Sydney Businesses
Know your data is backed up, and know it will come back when you need it
Digitek IT sets up and looks after backups for small and medium businesses, from Microsoft 365 email and files to servers and business applications. Your backups are automated, stored offsite and checked, and restores are tested so you know they work.
If something does go wrong, from a deleted folder to a failed server or ransomware, we help you get your data back and your team working again.
Or call 02 4504 8643
What we protect
Backed up, checked and ready to restore.
- Microsoft 365 email, OneDrive and SharePoint
- Servers, shared files and business applications
- Automated backups stored offsite
- Restores tested, not assumed
- A written plan for when systems go down
- Help after ransomware or data loss
Some of the businesses we work with
Backup and Recovery
Backups that are checked, not assumed
Most businesses have some kind of backup, but it is often set up once and rarely looked at again. It may only cover some computers, it can stop running without anyone noticing, and nobody knows how long a restore would take.
Microsoft 365 is a common gap. Microsoft keeps the service running, but protecting your own email and files from deletion, ransomware and accidental changes is up to your business.
Digitek sets up backups that cover everything your business relies on, checks they are running and tests restores, so you know your data will come back.
A backup review is worth it if
- You are not sure exactly what is being backed up
- Your backup has never been test restored
- Microsoft 365 email and files are not backed up separately
- Your backups are kept in the same office as your computers
- Your insurer has asked how you would recover from an attack
- There is no plan for what happens if your server fails
A backup is only useful if it can be restored, which is why we test restores instead of assuming they work.
What We Do
Our backup and disaster recovery services
We start with what you have today, then fill the gaps. These are the services businesses most often need from us.
Microsoft 365 backup
Email, OneDrive and SharePoint are backed up separately from Microsoft, so deleted, overwritten or encrypted data can be brought back.
Server and file backup
Servers, shared files and business applications are backed up automatically, with copies stored offsite and away from your office.
Backup monitoring
We check your backups are running and follow up when one fails, so problems are fixed long before you need a restore.
Tested restores
We restore files and systems as a test, so you know your data comes back complete and roughly how long it takes.
Disaster recovery planning
A written plan for what happens if your server fails, your office is out of action or you are hit by ransomware, so everyone knows the next step.
Ransomware recovery
If ransomware or another cyber incident hits, we help you contain it, restore clean data and get your team working again.
Explained
Backup, disaster recovery and business continuity
The three terms are often used as if they mean the same thing. They are related, but each one answers a different question.
Backup
Is there a copy of our data?
- Copies of your email, files and systems, kept somewhere separate
- Lets you recover a deleted file, folder or mailbox
- Only useful if it is complete and can be restored
Disaster recovery
How do we get our systems running again?
- The steps and tools to restore servers, applications and data after a major failure
- Measured by how quickly you are back up and how much data you could lose
- Relies on backups that have been tested
Business continuity
How do we keep serving clients in the meantime?
- How your team keeps working while systems are being restored
- Covers people, phones, premises and suppliers as well as IT
- Disaster recovery is one part of it
Why Digitek
Why businesses trust Digitek with their backups
Backups are easy to set up and easy to forget. We look after them properly, and we are there to help on the day you need them.
Restores tested, not assumed
We test restores so you know your data comes back, rather than finding out on the day something goes wrong.
Microsoft 365 backed up separately
Your email and files are protected beyond what Microsoft keeps, so deleted or encrypted data can be recovered.
Help on the day it matters
Critical issues are answered within an hour during business hours, and we work with you until your data and systems are back.
Price agreed up front, no lock-in
We agree the monthly price and what it covers before any work starts, and agreements are month to month with 30 days notice.
Our response times
Critical
1 hour
High
2 hours
Medium
4 hours
Low
8 hours
Business hours, Monday to Friday, 8:30am to 5pm.
How It Works
How we set up your backups
01
We check what you have
We find out what is backed up today, where the copies are kept and how long a restore would actually take.
02
You get a clear plan and price
You get a written summary of the gaps and how we will close them, with the price agreed before any work starts.
03
We set up and test your backups
Your backups are set up to cover everything you rely on, then we run a test restore to prove they work.
04
We keep checking them
Your backups are monitored as part of your ongoing support, and restores are tested again over time.
Where We Work
Backup and recovery for businesses across Sydney and Australia
Digitek IT is based in Western Sydney, with on-site support for businesses in Penrith, Parramatta and the surrounding suburbs.
Backups are set up and monitored remotely, so we also look after businesses in Melbourne, Newcastle and across Australia in the same way.
Our Reviews
What our clients say
Questions
Backup and recovery: common questions
What is the difference between backup and disaster recovery?
A backup is a copy of your data. Disaster recovery is the plan and process for getting your systems and data running again after a major failure, and it relies on backups that have been tested.
Does Microsoft back up Microsoft 365 for us?
Microsoft keeps the service running and holds deleted items for a limited time, but that is not a full backup of your business data. A separate Microsoft 365 backup lets you restore email and files after they have been deleted, overwritten or encrypted.
How often should a small business back up?
Most businesses should back up at least daily, and more often for systems that change constantly. We set the schedule based on how much data your business could afford to lose.
Where are our backups stored?
Backups are stored offsite and away from your office, so a fire, flood or break-in does not take your backups with it.
How do we know our backups will work?
We test restores. Checking that a backup has run is not enough, so we restore files and systems as a test to make sure they come back complete.
What happens if we are hit by ransomware?
Call us straight away on 02 4504 8643. We help you contain it, work out what was affected and restore clean data from backup, then explain what needs to happen next.
Can you help with a business continuity plan?
Yes. We help you plan how your business keeps running if systems are down, starting with IT and covering who does what, how clients are contacted and how long each system can be offline.
How much does backup and disaster recovery cost?
It depends on how much data you have and which systems need protecting. We review your setup first and agree the price before any work starts, and agreements are month to month with 30 days notice.
Ready to know your backups will work?
Start with a review of what is backed up today, where it is stored and how long a restore would take. We will show you any gaps and agree the price before any work starts, with no lock-in contract.
Or call 02 4504 8643