Parramatta and Western Sydney

IT Support and Managed IT Services in Parramatta

Fast, clear IT support for small businesses, at a price agreed up front

Digitek IT provides managed IT services and IT support for small and medium businesses in Parramatta, North Parramatta and the surrounding suburbs. We look after your computers, email, security and backups so your team can focus on clients.

When something stops working, your team calls one number and we respond within the times set out in your agreement, from 1 hour for critical problems. You know the price before any work starts, and there is no lock-in contract.

Or call 02 4504 8643

Talk to Jim

Director of Digitek IT, with around 18 years in technology

Some of the businesses we work with

Small Business IT Support

IT support for Parramatta small businesses

Digitek is set up for small and medium businesses, including teams that do not have anyone in-house looking after IT.

You get monitoring, security and response times in writing, with a price based on the size of your team and the services you actually need.

Signs it is time to change IT provider

What We Look After

Managed IT services for Parramatta businesses

Each business gets a setup that suits how it works. These are the services Parramatta businesses ask us about most.

Managed IT support

Day-to-day support for your team, with your computers, email and network kept up to date and watched for problems.

Help desk and troubleshooting

One number for your team to call when something stops working, with most problems fixed remotely while you wait.

Cyber security

Multi-factor authentication, endpoint protection, staff training and phishing simulations that make your business a harder target.

Backup and disaster recovery

Regular, checked backups of your business data, with restores tested, so a deleted file or failed laptop does not turn into lost work.

Computer, software and Microsoft 365 setup

New computers, software and Microsoft 365 accounts set up properly, so new staff can start work on their first day.

Cloud PCs

Secure cloud desktops in Australian data centres that let your team work from the office, from home or offshore, with company data kept in one place.

Protecting Client Information

Keeping client information safe in your Parramatta office

Many of the Parramatta businesses we look after are accountants, bookkeepers, law firms, brokers and health practices. Their clients trust them with tax file numbers, bank details and medical records, so protecting that information is a big part of looking after their IT.

We put practical protections in place that suit a small office, and we explain each one in plain English so your team understands why it matters.

If you have staff working from home or offshore, Cloud PCs keep your client files in one secure place instead of on their personal computers.

What we put in place

Why Digitek

Fast IT support, with response times in writing

Fast means something specific at Digitek. Every agreement sets out how quickly we respond, based on how serious the problem is, so you always know what to expect.

A clear price, agreed up front

We look at your setup and agree the price with you before any work starts, so your IT costs are easy to plan for.

No lock-in contract

Agreements are month to month, with 30 days notice if you ever want to leave.

Plain English

We explain what we are doing and why, so you can make decisions without needing a technical background.

Security experience at scale

Jordan spent close to ten years in IT and cyber security at one of Australia's largest companies, and brings that thinking to small business setups.

Our response times

Critical

Nobody in the office can send or receive email

1 hour

High

A staff member is locked out of their account

2 hours

Medium

One laptop will not connect to the printer

4 hours

Low

Set up a new shared mailbox for accounts

8 hours

Business hours, Monday to Friday, 8:30am to 5pm.

How It Works

Moving your IT to Digitek

We start with a conversation

Tell us what is going on in a short call, and we will ask about your team, your devices and what keeps going wrong.

You get a clear price

We look at your current setup and give you a clear price before any work starts.

We manage the switch

We handle the handover with your current provider, including accounts, devices and access.

We look after it every day

We monitor and patch your systems every day and respond within the times set out in your agreement.

Who We Work With

Who we work with in Parramatta

Many Parramatta businesses handle sensitive client information, from patient records to financial details. We work with medical and allied health practices, dental clinics, NDIS providers, real estate agencies, accountants, bookkeepers and law firms.

Areas we cover

Digitek IT is based in Western Sydney and supports businesses across the Parramatta area, with remote support for businesses Australia-wide.

Parramatta · North Parramatta · Harris Park · Westmead · Rosehill · Granville · Merrylands · Rydalmere · Ermington · Dundas · Oatlands · Northmead · North Rocks · Wentworthville · Toongabbie

We also look after businesses in Penrith, Norwest and the Hawkesbury, and the suburbs around them.

Client results

Our Reviews

What our clients say

      EXCELLENT  
   Based on 17 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Hoe Ping 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jordan provided great IT support and helped me resolve my email issues quickly and efficiently. He was professional and knowledgeable.
  
 
      Posted on Google  
   
   Helen Ovchinnikov 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jim from Digitek has been great in manages and onboarding our business with a complete IT update and refurbishment, that has made it super easy to work collaboratively with our team members, as well as assisting in all of our IT issues we were experiencing. Thank you Jim and team. We are super happy with the level of service that has been provided to us!
  
 
      Posted on Google  
   
   Avani Malhotra 
 
 
 
 Trustindex verifies that the original source of the review is Google. This is their second company we are using and extremely professional. Helped me setup our microsoft outlook (absolute nightmare when we were trying to do it ourselves) but they saved the day. They gave me an upfront number which I love vs guessing how much it'll be right at the end
  
 
      Posted on Google  
   
   Amish 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jordan and his team were amazing in setting up cybersecurity for our website and emails and server. They also managed to migrate our emails without any glitches and thr whole process was v structured and simplified for a business owner.
  
 
      Posted on Google  
   
   Alvin Rajakumar 
 
 
 
 Trustindex verifies that the original source of the review is Google. Strongly recommend these guys - they are fantastic! Highly knowledgeable,fair rates and great team.
  
 
      Posted on Google  
   
   Emilia Szczucki 
 
 
 
 Trustindex verifies that the original source of the review is Google. I was experiencing issues with email deliverability and wasn’t sure what was causing it. I reached out to Jordan, and with just one quick look, he pinpointed the problem, my DMARC records weren’t set up correctly.

He offered a complimentary call, explained everything clearly, and helped me get it sorted straight away. Super responsive, incredibly knowledgeable, and genuinely helpful, I couldn’t have asked for a better experience. I’ll definitely be referring others to him in future!
  
 
      Posted on Google  
   
   Colette Garland 
 
 
 
 Trustindex verifies that the original source of the review is Google. Digitek IT was a lifesaver for my small business. Quickly resolved the tech issues slowing us down. Super fast, friendly, and easy to understand. Highly recommend!!
  
 
      Posted on Google  
   
   Natasha Stewart 
 
 
 
 Trustindex verifies that the original source of the review is Google. Highly recommend and was really helpful.
  
 
      Posted on Google  
   
   Brent Zalfelds 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jim and the team at Digitek are amazing to deal with! They've been handling my IT for ages now and they are extremely proactive in helping me navigate any IT issues, as well as providing on-going monitoring and support for my business.
  
 
      Posted on Google  
   
   Ruby Freeman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jim has helped me a number of times with my website safety and functionality. Not only that, but he has helped me research laptop and monitors for me when I was overwhelmed with the choices and was able to explain to me the differences.  Will be using Jim at digitek for many years to come.

Questions

IT support in Parramatta: common questions

What IT services does Digitek provide in Parramatta?

We provide managed IT support, help desk support, cyber security, Microsoft 365, Cloud PCs, and backup and disaster recovery for small and medium businesses in Parramatta. Most clients have us look after their IT on an ongoing basis, rather than calling only when something breaks.

Ready for IT support that answers when you call?

Tell us about your team and what keeps going wrong. We will give you a clear price, and there is no lock-in contract.