Health, professional services, NDIS and manufacturing
IT Support for Your Industry
IT support that understands how your business actually runs
Digitek IT looks after the computers, Microsoft 365, security and backups for small and medium businesses across Western Sydney, including health practices, NDIS providers, professional services firms and manufacturers.
We get to know the software your team relies on and set up your IT around how your business works.
Or call 02 4504 8643
Industries we support
Choose your industry to see how we help.
Some of the businesses we work with
Why Industry Matters
Same basics, different pressures
Every business needs reliable email, secure accounts, working devices and backups. What changes from one industry to the next is the software, the information you hold and when a problem hurts most.
A dental practice cannot open X-rays without its imaging software. An accountant cannot lose a day in lodgement season. An NDIS provider has workers out in the community who still need secure access. We set up your IT with those pressures in mind.
What every client gets
- One number to call when something goes wrong
- Response times set out in writing, from 1 hour for critical problems
- Microsoft 365, devices, security and backups looked after together
- A price agreed before any work starts
- Month to month agreements with 30 days notice
Health and Care
IT support for health practices and NDIS providers
Health and care providers hold sensitive information about patients and participants, and their teams need to reach it from the consult room, the front desk or out in the community.
Health and care
Dental Practices
The server and surgery computers your practice software and imaging run on, kept working, backed up and secure.
Health and care
Medical Practices
Every computer from reception to the consult rooms looked after, so doctors can open patient notes and run telehealth without dropouts.
Health and care
NDIS Providers
Secure access for workers in participants’ homes and out in the community, and a clear answer when your auditor or insurer asks how information is protected.
Professional Services
IT support for professional services firms
Professional services firms run on email, client files and practice software, and clients trust you to keep their information secure.
Professional services
Law Firms
Microsoft 365, email security, laptops and backups for law firms, with help fast when a lawyer is locked out before a deadline.
Professional services
Accountants
Practice software, Microsoft 365 and backups for accountants and bookkeepers, kept running through lodgement season.
Professional services
Brokers
IT support and cyber security for mortgage, finance and insurance brokers, including checks on lender emails that do not look right.
Professional services
Real Estate Agents
Secure email and devices for agents on the road and property managers in the office, with new staff set up properly from day one.
Manufacturing and Industrial
IT support for manufacturers
Manufacturers need IT that works in the office and on the floor, from the job system and server to shared computers in the workshop and staff out on deliveries.
Kelso Building Trade Centre moved from shared mailboxes and USB sticks to individual Microsoft 365 accounts, Teams and secured sign-ins with us.
Also working with NDIS providers
Caring Supports, a Western Sydney NDIS provider, moved to work accounts on every laptop, organised Teams, email security and local on-site support.
Do not see your industry listed?
We look after small and medium businesses in many other industries too. Most of what keeps an office running is the same, so tell us about your business and we will explain how we would look after it.
Why Digitek
Why businesses in these industries choose Digitek
Every agreement sets out how quickly we respond, based on how serious the problem is, so you always know what to expect when something goes wrong.
We get to know your software
We learn the practice, job or client software your team relies on, so we can help when it stops working.
A Microsoft partner on your side
We set up and support Microsoft 365 for businesses in every industry we work with.
The price is agreed first
We look at your setup and agree the price with you before any work starts, with no lock-in contract.
Plain English
We explain what we are doing and why, so you can make decisions without needing a technical background.
Our response times
Critical
1 hour
High
2 hours
Medium
4 hours
Low
8 hours
Business hours, Monday to Friday, 8:30am to 5pm.
Our Reviews
What our clients say
Questions
Industry IT support: common questions
Which industries does Digitek IT support?
We look after small and medium businesses across Western Sydney, including dental and medical practices, NDIS providers, law firms, accountants and bookkeepers, brokers, real estate agencies and manufacturers. We also support businesses in other industries.
Do you work with our practice or industry software?
We get to know the software your team relies on and look after the computers, server, network and accounts it runs on. Where the software vendor needs to fix something, we work with them on your behalf.
Can you help us answer security questions from an auditor or insurer?
Yes. We can help you understand what is being asked and answer it accurately based on how your business is set up. Our IT security review is a good place to start.
How quickly do you respond when something goes wrong?
Response times are set out in every agreement. Critical issues get a response within 1 hour, high priority within 2 hours, medium within 4 hours and low within 8 hours, during business hours of 8:30am to 5pm, Monday to Friday.
How much does IT support cost?
It depends on how many staff and devices you have and what you need looked after. We review your setup first and agree a price with you before any work starts, and agreements are month to month with 30 days notice.
Ready to talk about IT support for your business?
Tell us about your business, the software you use and what is not working. We will give you a clear price, and there is no lock-in contract.
Or call 02 4504 8643